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Women's Health


Your Insurance

Prior to your hospital admission, it is important to check with your insurer for coverage details of your maternity benefits. Each insurance provider will have different benefits so we advise that you become informed of them prior to your baby’s arrival.

After your baby’s birth, please be sure to contact your insurer and/or your employer to have your new baby added to your health insurance policy immediately. There is a 30-day time limit to have your child added as a member of your policy, however, it could take six weeks for paperwork to be processed.

Once we complete insurance verifications, you will be notified of the co-pay amount. Payment of your co-pay will be required prior to your discharge from the hospital. Financial counselors may visit you during your hospital stay or you may contact them prior to admission should you have specific questions. Please call (781) 624-8053 or (781) 624-4329 for assistance.

Financial Arrangements

If you do not have insurance or have other questions or concerns about financial arrangements, please call our financial counselors at (781) 624-4329 for assistance.

If you do not have insurance you may be eligible for financial assistance such as Commonwealth Care, MassHealth or Health Safety Net. Please call (781) 624-4329 for eligibility information and verification requirements.

Billing Information

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) also applies to billing information. Refer to page 5 for more information on HIPAA. If at any time you would like us to discuss this information with a family member or friend, you will need to sign an authorization form. This form may be obtained through the Health Information Department (Medical Records) either in person or by calling (781) 624-8237.

Health Care Proxy

South Shore Hospital recognizes our patients’ rights to name someone they know and trust to make health decisions for them if, for any reason and at any time, they become unable to make or communicate such decisions. These Advanced Medical Directives include a Health Care Proxy, Living Will, and/or Durable Power of Attorney. For more information or download the Health Care Proxy, please call our concierge at (781) 624-4300.

If at any time you are unable to give consent for your own care, and South Shore Hospital has a copy of your health care proxy, the staff will provide all relevant information to the person named in the proxy.

If you have a health care proxy, please give a copy to the nurse upon your admission. If you are unable to give consent, and do not have a health care proxy, the physician, midwife, or nurse will use their best judgement to determine to whom information may be released.


Mom and BabyWhen it is time for you to come to the hospital, your physician/midwife may may request that you call them before coming to the hospital. They will then notify us that you are coming which allows our birthing center staff to have paperwork and records ready when you arrive.

The Birthing Center is located on the 2nd floor of the Emilson Building. Follow the signs to Maternity on the second floor (use Emilson elevators). The Birthing Center is left off the elevator.

From 9 a.m. to 8 p.m., you may use our free valet parking at the McKim Family Main Entrance. Volunteers will direct you to the McKim Family Birthing Center. After 8 p.m., please enter through the South/Emergency entrance.

Cellular Phones

Patients, families, and visitors are requested to put their wireless communication devices in the “silent mode” in respect of others.

Suggestions for Your Labor Bag

  • Extra pillows, if desired
  • Hand fan
  • Lip balm
  • Snacks for support person
  • Cards, books, other “time-passers”
  • Pair of socks
  • Camera (be sure to check batteries)
  • Slippers, nightclothes, bathrobe
  • Change of clothes for support person
  • Reading and writing material
  • Small amount of cash
  • Personal care products (toothbrush, shampoo, hair dryer, etc.)

Please do not bring any valuables with you (wallet, jewelry, purse).  We cannot be responsible for lost personal items.

Support Persons and Visitors During Labor

Individual preferences regarding labor and support vary widely. We encourage you to share your wishes with your South Shore Hospital care providers and family.

We request that you choose one to three individuals who will support you during labor as well as birth, and share information with your other friends and family as you allow. Your support persons will wear pink wrist bands to identify them to our staff.

We request that overnight support people bring appropriate attire (e.g. pajamas, pants, shirts, shoes or slippers) to be respectful of staff, other patients and visitors. Other suggestions for your support people to bring include snacks, change of clothes, small amount of cash, and personal care products.

We ask that all other family and visitors wait in our waiting room, dining room or in the Main Lobby, where your support persons can keep them updated. To assure privacy and safety for all patients and visitors on the unit, waiting is not allowed in the hallways outside your birthing room or in unit desk areas. Your family may visit with you approximately one hour and a half after your delivery, which allows us time to provide appropriate nursing care.

Should you require a Cesarean birth, you will be transferred from the Birthing Center to our Post Anesthesia Care Unit (PACU). Visitors to the PACU are limited. Our nurses can make the determination on whether to allow visiting on an individual basis. No one under 16 is allowed in the PACU.


South Shore MyChart Patient Portal

Introducing South Shore MyChart, the new and improved Patient Portal.

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