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Health Provider Services Organization (HPSO)

Ambassador Program

HPSO is accountable and uniquely positioned to help improve how the Medical Staff communicates and collaborates in regards to improving patient care. This is vital to supporting part of the HPSO mission to better align the interests of the community, physicians and the hospital. In order to find out more about the issues facing physicians, HPSO Directors are attending department and community meetings (in the "gemba", i.e. the "place of work") to listen and learn about the issues facing our physician colleagues in our diverse medical staff.  At these meetings, the directors are also able to provide relevant updates on HPSO’s strategic goals. Action items or insights from these meeting are brought forward at HPSO meetings to determine next steps. This may include HPSO’s involvement in the problem solving process, or facilitating communications between the appropriate parties. 

Our FY16 goal has been to engage in at least 5 formal provider contacts per month. To date the HPSO team has exceeded that goal each month (see scorecard below).

For more information or to schedule a practice visit with a member of HPSO, please send an email to HPSO@sshosp.org

 

Ambassador Program Target:  Engage in a minimum of 5 formal provider contacts per month:

 

Oct

Nov

Dec

Jan

Feb

Mar

Apr

May

Jun

July

Aug

Sept

Plan

5

5

5

5

5

5

5

5

5

5

5

5

Actual

8

10

10

9

9

12

10

11

13

8

6

 

Variance 

3

5

5

4

4

7

5

6

8

3

1

 

    

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