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Health Provider Services Organization (HPSO)

Ambassador Program

HPSO is accountable and uniquely positioned to help improve how the Medical Staff communicates and collaborates in regards to improving patient care. This is vital to supporting part of the HPSO mission to better align the interests of the community, physicians and the hospital. In order to find out more about the issues facing physicians, HPSO Directors are attending department and community meetings (in the "gemba", i.e. the "place of work") to listen and learn about the issues facing our physician colleagues in our diverse medical staff.  At these meetings, the directors are also able to provide relevant updates on HPSO’s strategic goals. Action items or insights from these meeting are brought forward at HPSO meetings to determine next steps. This may include HPSO’s involvement in the problem solving process, or facilitating communications between the appropriate parties. 

For more information or to schedule a practice visit with a member of HPSO, please send an email to HPSO@sshosp.org


Most Recent "Gemba" Visits

3/14/16: Pain Management Center, 2 Pond Park, to tour facility, update staff on HPSO initiatives, gather and share feedback  

3/14/16: South Shore Medical Center to discuss approaches to collecting behavioral health needs and identifying gaps

3/9/16: South Shore Podiatry Meeting, 2 Pond Park, to administer survey on pill # preferences by procedure and current prescribing state by procedure

3/1/16: Compass Medical Center, Bridgewater, to tour facility, discuss clinical integration, and understand VIP program for COPD patients at Compass

2/4/16: South Suburban Gastroenterology, Weymouth, to administer an IT Data assessment, give an update on HPSO initiatives, and tour practice

2/4/16: SSH Information Center/Telecom, 65 Columbian Street, Weymouth, to learn about paging process for each division

2/3/16: South Shore Radiology, Weymouth, to discuss ideas on improving communication between medical staff

1/21/16: Atrius Cardiovascular Center, Weymouth, to tour facility and discussed referring patients to their center for outpatient stress testing, presented outpt stress testing standards

1/21/16: Spectrum House, Weymouth, to tour facility, meet with staff and discuss programs for treatment options

1/14/16: South Shore Cardiology, Weymouth, to update practice on HPSO projects and gather feedback

1/13/16: Norfolk County DA's Narcotics Coalition Meeting, Canton, to attend monthly meeting and keep apprised of current state of opioid use in the region.

1/6/16: South Shore Wellness & Renewal, Weymouth, to tour the medical office, meet with staff, and learn what is offered for Behavioral Health treatment options

12/18/15: Integrative Counseling and Wellness, Hingham, for a tour and to learn about the practice's behavioral health offerings

12/17/15: Gosnold Treatment Center on Cape Cod to meet with National Director of Clinical Outreach for a tour of the Treatment Facility, the Miller House for men, the Emerson House for women, and Cataumet Rehab. and review of the facilities' treatment options. 


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