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South Shore Hospital Receives 2014 Beacon of Excellence AwardSM and Guardian of Excellence AwardSM from Press Ganey
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South Weymouth, MA – December 19, 2014 – South Shore Hospital’s Multi-Specialty Clinics and Breast Care Center at the Dana-Farber/Brigham and Women’s Cancer Center in clinical affiliation with South Shore Hospital are proud to announce that they have been named 2014 Beacon of Excellence Award and Guardian of Excellence Award winners, in the category of Patient Experience, by Press Ganey Associates, Inc. The awards were officially presented in November at Press Ganey’s National Client Conference in Florida, and then again on December 17th in person by the President and CEO of Press Ganey, Patrick T. Ryan at a celebration luncheon for the staff.

The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in Patient Experience for each reporting period during the course of one year. As a result of winning The Guardian of Excellence Award for three consecutive years, South Shore Hospital’s Multi-Specialty Clinic and Breast Care Center have also earned the Beacon Award for Excellence in Patient Care Experience.  

The Press Ganey Guardian of Excellence Award and Beacon of Excellence Award are nationally-recognized symbols of achievement in health care. South Shore Hospital was one of only 30 health care organizations nationwide to earn the Beacon of Excellence Award in Patient Experience.Press Ganey is the nation’s leading health care performance improvement company and partners with more than 11,000 health care facilities, including more than half of all U.S. hospitals, to reduce suffering and improve the patient experience.

"We are proud to partner with South Shore Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “The award is a testament to the organization’s commitment to deliver more patient-centered care. By achieving and sustaining this level of excellence, South Shore Hospital is benefiting patients and helping advance the quality of health care.”

“Everything we do in our Multi-Specialty Clinics and Breast Care Center is centered on the patient. We have built a safe and welcoming environment, we develop personalized treatment plans, and we listen to concerns and answer questions— all in the quest to make a sometimes difficult experience a little more manageable,” said Rose DiPietro, South Shore Hospital’s Vice President of Clinical, Outpatient and Home Care.

Jennifer Croes, executive director of the cancer center states, “South Shore Hospital’s Breast Care Center and Multi-Specialty clinics are part of the Dana-Farber/Brigham and Women’s Cancer Center in clinical affiliation with South Shore Hospital, a collaborative and inviting environment of world class care where patients receive comprehensive cancer services and cancer prevention screening. We were honored to have Patrick Ryan participate at our celebration and are surely motivated to continue providing patient care excellence.”

“Knowing the care that our staff provides to patients at our Cancer Center on the South Shore, it is no surprise they are the recipients of this award. Nonetheless, it is a great honor to have their work so recognized with this award,” said Lawrence N. Shulman, chief of staff and senior vice president for medical affairs at Dana-Farber Cancer Institute.

Multi-Specialty surgical oncology clinics provide gastrointestinal, genitourinary, gynecologic, neurosurgery, otolaryngology, plastic/reconstructive and thoracic surgery expertise. Physicians from these varied specialties collaborate to offer the highest quality care to patients facing a cancer diagnosis.

South Shore Hospital's Breast Care Center provides expert care for benign and malignant diseases of the breast and is accredited by the National Accreditation Program for Breast Centers (NAPBC).

About South Shore Hospital

South Shore Hospital is a 378-bed, not-for-profit, tax-exempt, charitable provider of acute, emergency, outpatient, home health, and hospice care to the people of Southeastern Massachusetts. South Shore Hospital’s home care division includes South Shore Visiting Nurse Association, Hospice of the South Shore, and Home & Health Resources. South Shore Hospital is a part of South Shore Health and Educational Corporation, a not-for-profit, tax-exempt, charitable health system comprising South Shore Hospital, Health Provider Services Organization, South Shore Physician Hospital Organization, South Shore Hospital Charitable Foundation and South Shore Physician Ambulatory Enterprise.

South Shore Hospital’s 900-member medical staff represents all leading medical specialties. South Shore Hospital employs 3,900 people, supported by a team of 700 volunteers. South Shore Hospital is licensed to provide Level II Trauma care and Level III Maternal/Newborn care. South Shore Hospital has been ranked among the top ten hospitals in Massachusetts, according to the 2014 U.S. News & World Report Best Hospitals report and named a Top Place to Work by The Boston Globe. Please call (781) 624-6673 or visit southshorehospital.org for a referral to a South Shore Hospital physician.

About Press Ganey Associates, Inc.

Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 11,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including more than 59% of all U.S. hospitals. For more information, visit www.pressganey.com.

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