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Health Provider Services Organization (HPSO)

Clinical Integration Network

News: "HPSO Goes to the Gemba" - A Visit to the Cardiovascular Center by Christine Dindy, Nov 2014

South Shore Clinical Integration Network (SSCIN) is a dynamic group of physicians and other care providers who represent South Shore Hospital’s diverse Medical Staff. The SSCIN’s purpose is to strengthen clinical processes, communication and coordination to improve quality, efficiency and the patient care experience across the care continuum.

HPSO established the SSCIN in 2013 to help physicians and South Shore Hospital succeed in light of reforms that are changing how health care is provided and paid for.  The Clinical Integration Network Governance Council develops and oversee strategies to ensure that Hospital and its Medical Staff members have opportunities to collaborate  in redesigning patient care delivery. The Clinical Programs Committee provides insights and direction on future improvement initiatives and are ambassadors for spreading proven pathways across the South Shore.  The physician and administrator leaders comprising both groups, and those involved in the SSCIN improvement initiatives are committed to achieving the SSCIN goals:

- Reduce 30-day inpatient readmissions
- Reduce returns to the emergency department within 72 hours
- Enhance patients' likelihood to recommend our care

Working within the Clinical Integration Network-Testimonials

Justin Campbell, MD, Radiology, South Shore Hospital

Reduce variation across the System

The CIN Governance Council and Clinical Programs Committee reviewed hospital data and determined that we needed to streamline the procss for caring for patients with COPD, patients who present to the ED with chest pain, and for patients with low back pain.

  • COPD:  This project involves improving care for patients from admission to South Shore Hospital to when they have their follow-up appointment in the community.
  • Chest Pain: This project involves improving how we care for patients who are admitted to  Observation in South Shore Hospital to when they are discharged.
  • A project to standardize care for patients with low back pain is being planned for late Fall.

More than 20 physicians are involved in the COPD and Chest pain process improvement projects from across the System and more will be participating in projects for both over next year. Improvement goals include: reducing readmissions within 30 days, improving patient satisfaction and reducing total medical expense (TME).

All of the SSCIN improvement work is being conducted using Lean methodology. For the SSCIN, the means that the focus is on reducing unnecessary steps and wasteful efforts in patient care. The SSCIN will be providing updates on the progress of these efforts through department and community practice meetings, Lean report outs at South Shore Hospital, and via this website.  

Sharing Performance Data

A vital piece of the SSCIN is being able to share performance data to know if the improvement projects and other collaborative work is improving patient care and outcomes. The SSCIN Data Summary Portal is the web-based tool that will facilitate sharing clinical data and best practices across the System.  Click here to learn more about the pilot phase of the portal and the plans for future enhancements including practice and physician-level data.


South Shore Hospital's MyHealth Patient Portal

Check test results, review diagnostic imaging reports and more.

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