South Shore Hospital is committed to providing interpreter services at no cost to meet the communication needs of all our patients and their families. For those who speak and/or understand limited English, we provide trained medical interpreters when available. Our services and providers are in compliance with regulatory standards, including the HIPAA Privacy and Confidentiality guidelines. We also offer interpretation for non-English speaking patients using dual handset telephones. For those who prefer American Sign Language, in person interpreters are provided when available, or NexTalk, a video conferencing system can be used.
Limited English Proficiency Services
South Shore Hospital is committed to meet the communication needs of patients and their families who speak and/or understand limited English by providing trained, medical interpreters, when available and appropriate. Interpreters follow the HIPAA Privacy and Confidentiality standards and are provided at no charge. Some documentation and educational materials including: Consent for Treatment; Patient Rights and Responsibilities; Health Care Proxy Forms are available in various languages upon request. We also offer dual handset telephones to help with interpretation needs of those who are non-English speaking. Communication boards which display universally recognizable graphic images are also available.
Sensitive to Diversity Among Us
Our staff is knowledgeable about differences among the people we serve. Cultural awareness and staff training is provided on topics specific to caring for patients/family members with disabilities as well as those who come from various cultures and faith traditions.
For more information and/or to make arrangements for communication needs, please contact the Patient Relations Department:
Monday-Friday: 8:00 am - 4:30 pm at 781-624-8888(voice)/ 781-624-8898 (TTY)
After hours: Administrative Clinical Coordinators (ACC): 781-624-8322