Administrative Clinical Coordinator
When Joan, RN, walks out to her car in the early morning after her shift as the night Administrative Clinical Care Coordinator, she often heads home with an overwhelming feeling of gratitude for the hospital staff that helped make the night go smoothly.
"My job is never dull," says Joan, who spends significant time at patients’ bedsides in addition to supervising her staff.
On a typical night – if there is such a thing – Joan will roam the hospital, overseeing operations and admissions, and at the same time keep in close contact with nurses caring for especially sick patients.
“On any given night, we might have a dozen extremely sick patients in our emergency department and several more on various nursing units throughout the hospital,” she says. “My job is to assure that the right nurses are in place, so they can use their skills to do assessments, deliver quality care, and keep me informed of how it’s all going.”
Joan appreciates the talent and dedication of the nurses she works with, particularly because it leaves her time to work with nurses who are just beginning their careers. "Besides relying on experienced staff; I really like mentoring nurses who are starting their careers,” she says.
As a nurse with nearly 25 years of experience, 20 of them at South Shore Hospital, she likes to work with newer grads, helping them build the kind of skills and confidence that come only with experience.
Working nights agrees with Joan, who says she has grown accustomed to the pace and activity of the hospital's night-time hours. She also likes having her days free for her young daughter.
Over the years, Joan says, the variety and complexity of the cases she’s seen at South Shore Hospital has increased. And that, she says, is good for nurses who want to grow and improve their skills.
“Because of ongoing educational opportunities, regular interaction with our physicians, and our partnerships with academic medical centers like Brigham and Women’s and Children’s Hospitals, we are able to provide more and better care to our patients,” she says.
Joan also says that her job is made easier by support from hospital leadership. “Our chief nurse – Timothy Quigley – has an open-door policy and is always willing to listen to what nurses need and want,” she says. "Most importantly, he’s willing to do something about it.”
That kind of support, Joan says, makes South Shore Hospital a great place to work.
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