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South Shore Hospital's Patient Satisfaction Scores

Press Ganey Satisfaction Surveys

Here is how patient and families rated their overall satisfaction with South Shore Hospital’s care for the period April 1, 2013 to June 30, 2013:

Type of Care SSH Satisfaction Score National Score

Overall rating of inpatient care

87.7

86.1

Overall rating of emergency care

87.1

84.8

Overall rating of outpatient care

94.6

92.8

Overall rating of visiting nurse care

92.9

91.1

Overall rating of hospice care

87.9 93.2

Overall rating of ambulatory surgical care

95.0 92.6

Overall rating of outpatient rehabilitation care

92.2 92.5

Patient Satisfaction with South Shore Hospital

Here is the patient's perception of care received at South Shore Hospital as it compares to state and national averages, for the period April 1, 2011-March 31, 2012:

Indicator % SSH Patients Responding
“Yes, Definitely”
% State Avg. Responding
“Yes, Definitely”
% US Avg. Responding
“Yes, Definitely”

Willingness to recommend our hospital

73

74

71

 

 

 

 

Indicator % SSH Patients
Rating 9-10
% State Avg.
Rating 9-10
% US Avg.
Rating 9-10

Overall rating of our hospital

(0=worst, 10=best)

71

69

70

 

Indicator % SSH Patients Responding “Always” % State Avg. Responding “Always” % US Avg. Responding “Always”

Communication with nurses

- Treated with courtesy, respect
- Listened carefully to you
- Explained things so you understand

81

79

78

Communication with doctors

- Treated with courtesy, respect
- Listened carefully to you
- Explained things so you understand

81

81

81

Responsiveness of hospital staff

- To call button
- With help going to the bathroom

68

66

67

Pain management

- How well pain controlled
- Staff did all they  could to help with pain

72

72

71

Communication about medicines

- Told what medicine was for
- Side-effects were described

67

64

63

Cleanliness of hospital environment

- Room/bathroom kept clean

69

73

73

Quietness of hospital environment

- Area around room quiet at night

47

52

60

 

Indicator % SSH Patients Reporting “Yes” % State Avg. Reporting “Yes” % US Avg. Reporting “Yes”

Discharge information complete

90

87

84

    

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