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South Shore Hospital's Patient Satisfaction Scores

South Shore Hospital Patient Experience 

Here is how almost four thousand patient and families rated their overall satisfaction with South Shore Hospital’s care for the period January 1, 2015 to March 31, 2016:

Type of Care SSH Satisfaction Score National Score

Overall rating of inpatient care

86.0

86.0

Overall rating of emergency care

85.9

84.8

Overall rating of outpatient care

94.4

92.9

Overall rating of visiting nurse care

93.2

91.1

Overall rating of hospice care

94.6

93.0

Overall rating of ambulatory surgical care

95.2

92.5

Overall rating of outpatient rehabilitation care

94.8

92.4

Overall rating of medical practices/clinics care

94.4

90.3

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)

Here is the adult admitted inpatient perception of care received at South Shore Hospital as it compares to Massachusetts and national averages (over 4,000 facilities participate nationwide) for the period January 1, 2013-December 31, 2013:

Indicator % SSH Patients Responding
“Yes, Definitely”
% State Avg. Responding
“Yes, Definitely”
% US Avg. Responding
“Yes, Definitely”

Would definitely recommend our hospital

79

73

71

 

 

 

 

Indicator % SSH Patients
Rating 9-10
% State Avg.
Rating 9-10
% US Avg.
Rating 9-10

Overall rating of our hospital

(0=worst, 10=best)

77

69

71

 

Indicator % SSH Patients Responding “Always” % State Avg. Responding “Always” % US Avg. Responding “Always”

Communication with nurses

- Treated with courtesy, respect
- Listened carefully to you
- Explained things so you understand

85

79

79

Communication with doctors

- Treated with courtesy, respect
- Listened carefully to you
- Explained things so you understand

83

80

82

Responsiveness of hospital staff

- To call button
- With help going to the bathroom

69

66

68

Pain management

- How well pain controlled
- Staff did all they  could to help with pain

76

70

71

Communication about medicines

- Told what medicine was for
- Side-effects were described

70

64

65

Cleanliness of hospital environment

- Room/bathroom kept clean

74

73

74

Quietness of hospital environment

- Area around room quiet at night

59

52

62

 

Indicator % SSH Patients Reporting “Yes” % State Avg. Reporting “Yes” % US Avg. Reporting “Yes”

Discharge information complete

92

87

86

Indicator % SSH Patients Reporting “Yes” % State Avg. Reporting “Yes” % US Avg. Reporting “Yes”

Patient understood their care when they left our hospital

57

52

52

    

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