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South Shore Hospital's Patient Satisfaction Scores
Press Ganey Satisfaction Surveys
Here is how patient and families rated their overall satisfaction with South Shore Hospital’s care for the period October 1, 2012 to December 31, 2012:
| Type of Care |
SSH Satisfaction Score |
National Score |
|
Overall rating of inpatient care
|
86.8
|
86.0
|
|
Overall rating of emergency care
|
86.7
|
84.3
|
|
Overall rating of outpatient care
|
94.2
|
92.7
|
|
Overall rating of visiting nurse care
|
91.6
|
91.0
|
|
Overall rating of hospice care
|
94.5 |
93.2 |
|
Overall rating of ambulatory surgical care
|
94.3 |
92.5 |
|
Overall rating of outpatient rehabilitation care
|
92.5 |
92.5 |
Patient Satisfaction with South Shore Hospital
Here is the patient's perception of care received at South Shore Hospital as it compares to state and national averages, for the period April 1, 2011-March 31, 2012:
| Indicator |
% SSH Patients Responding
“Yes, Definitely” |
% State Avg. Responding
“Yes, Definitely” |
% US Avg. Responding
“Yes, Definitely” |
|
Willingness to recommend our hospital
|
74
|
73
|
70
|
| Indicator |
% SSH Patients
Rating 9-10 |
% State Avg.
Rating 9-10 |
% US Avg.
Rating 9-10 |
|
Overall rating of our hospital
(0=worst, 10=best)
|
70
|
69
|
69
|
| Indicator |
% SSH Patients Responding “Always” |
% State Avg. Responding “Always” |
% US Avg. Responding “Always” |
|
Communication with nurses
- Treated with courtesy, respect
- Listened carefully to you
- Explained things so you understand
|
80
|
79
|
78
|
|
Communication with doctors
- Treated with courtesy, respect
- Listened carefully to you
- Explained things so you understand
|
80
|
80
|
81
|
|
Responsiveness of hospital staff
- To call button
- With help going to the bathroom
|
67
|
65
|
66
|
|
Pain management
- How well pain controlled
- Staff did all they could to help with pain
|
70
|
71
|
70
|
|
Communication about medicines
- Told what medicine was for
- Side-effects were described
|
65
|
63
|
63
|
|
Cleanliness of hospital environment
- Room/bathroom kept clean
|
69
|
73
|
73
|
|
Quietness of hospital environment
- Area around room quiet at night
|
48
|
52
|
60
|
| Indicator |
% SSH Patients Reporting “Yes” |
% State Avg. Reporting “Yes” |
% US Avg. Reporting “Yes” |
|
Discharge information complete
|
90
|
87
|
84
|
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