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South Shore Hospital's Patient Satisfaction Scores

South Shore Hospital Patient Experience 

Here is how almost four thousand patient and families rated their overall satisfaction with South Shore Hospital’s care for the period October 1, 2014 to December 31, 2014:

Type of Care SSH Satisfaction Score National Score

Overall rating of inpatient care

87.2

86.3

Overall rating of emergency care

87.3

84.7

Overall rating of outpatient care

95.1

93.0

Overall rating of visiting nurse care

92.6

91.1

Overall rating of hospice care

94.6

93.0

Overall rating of ambulatory surgical care

94.7

92.7

 Overall rating of outpatient rehabilitation care

94.1

90.2

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)

Here is the adult admitted inpatient perception of care received at South Shore Hospital as it compares to Massachusetts and national averages (over 4,000 facilities participate nationwide) for the period January 1, 2013-December 31, 2013:

Indicator % SSH Patients Responding
“Yes, Definitely”
% State Avg. Responding
“Yes, Definitely”
% US Avg. Responding
“Yes, Definitely”

Would definitely recommend our hospital

78

73

71

 

 

 

 

Indicator % SSH Patients
Rating 9-10
% State Avg.
Rating 9-10
% US Avg.
Rating 9-10

Overall rating of our hospital

(0=worst, 10=best)

75

69

71

 

Indicator % SSH Patients Responding “Always” % State Avg. Responding “Always” % US Avg. Responding “Always”

Communication with nurses

- Treated with courtesy, respect
- Listened carefully to you
- Explained things so you understand

83

79

79

Communication with doctors

- Treated with courtesy, respect
- Listened carefully to you
- Explained things so you understand

83

79

82

Responsiveness of hospital staff

- To call button
- With help going to the bathroom

68

66

68

Pain management

- How well pain controlled
- Staff did all they  could to help with pain

74

70

71

Communication about medicines

- Told what medicine was for
- Side-effects were described

68

64

64

Cleanliness of hospital environment

- Room/bathroom kept clean

73

72

74

Quietness of hospital environment

- Area around room quiet at night

57

52

61

 

Indicator % SSH Patients Reporting “Yes” % State Avg. Reporting “Yes” % US Avg. Reporting “Yes”

Discharge information complete

91

87

86

Indicator % SSH Patients Reporting “Yes” % State Avg. Reporting “Yes” % US Avg. Reporting “Yes”

Patient understood their care when they left our hospital

55

52

51

    

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