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Suzanne, RN

Case Management

Suzanne, RN, Case ManagementSuzanne didn’t begin her career as a nurse, but she soon realized that a nursing degree would be invaluable to her.

As a licensed social worker, Suzanne worked in case management at a rehabilitation hospital. Although she was able to adequately plan for patients’ discharges, she felt that a medical background would help her better understand her patients’ health situations. So she returned to school in the evening to obtain her nursing degree while continuing her work as a case manager. While she didn’t set out to do clinical nursing, her rotations left her with a sense of admiration for nurses.

But Suzanne’s role in case management is not without its own challenges. On a typical day, she attends morning rounds with the hospitalists and nurses on a medical-surgical unit, her assigned floor. She gets to know every patient on the floor while focusing on their discharge plans and facilitating the flow of care. The morning is time to focus on discharges – Suzanne might contact the radiology department to assure that a patient scheduled for discharge has a CT scan in the morning rather than waiting around all day for the test. Otherwise, she is continually coordinating services for patients, whether they’re going home or to another facility after discharge. Planning begins soon after admission. Suzanne quickly evaluates all new admissions so she can set the wheels in motion for necessary services at discharge. Does the patient need a visiting nurse after discharge? Will the patient transfer to a rehab hospital? Once those questions are answered, other details come into play – does the patient have a ride home? Is the family on-board with the discharge plan? Is there an open bed at a nearby rehab facility?

Suzanne’s favorite part of her job is assessing each patient to come up with personalized plans. She likes connecting with people and knowing that she can make a difference in how patients function after they leave South Shore Hospital.

“I feel really good about the care that South Shore Hospital provides, and I’m really proud to work here,” says Suzanne. “People are always putting their best foot forward in patient care.”

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