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Patients & Visitors

Visiting Guidelines

South Shore Hospital follows an open visiting policy.  We believe families are not visitors. We know family and friends can be as important to our patients’ well-being as our health care providers.  Loved ones are encouraged to visit and contribute to our patients’ healing and recovery process.

The following visiting guidelines are established for the well-being of our patients.

Open Visiting Guidelines

Who can visit, and when

To assure patient comfort and privacy, our patients and their nurses define each patient’s personal visiting hours.  We ask our patients to select two support partners who may visit at any time, 24 hours a day.  Support partners may even stay with patients during some procedures. Other visitors are welcome to visit whenever it is convenient for the patient.  South Shore hospital does not restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability. Visiting hours may be limited due to the patient’s medical condition, need for rest, or wish for privacy.

Child Visitors

Visitors should be 12 years or older.  Younger children are susceptible to infection and, even if supervised by an adult, may be disruptive to other patients.  Children under 16 years of age may not visit our Maternity Center unless they are siblings of the newborn.

Maternity Center

Please see our Mother’s Choice visiting policy for more information about visiting mothers on our maternity unit.  Children under 16 years of age may not visit our Maternity Center unless they are siblings of the newborn.

Critical Care Units

Family members and significant others only are permitted to visit patients on our critical care units.  We ask that no more than two family members visit at a time.  Further limitations may be made at the discretion of the nursing staff.

For Everyone’s Health

Please do not visit if you are feeling ill or have a cold, sore throat or other contagious disease.  When you visit your loved one, make sure to wash or sanitize your hands before and after your visit to avoid bringing in or carrying out germs.  Visitors to our maternity unit are screened for flu-like symptoms, and birthing partners exhibiting flu-like symptoms are required to wear a mask while on the unit.

Gifts for Our Patients

Latex (rubber) balloons are not allowed in patient rooms to protect patients, visitors and staff with allergies.  If you would like to send or bring balloons to a patient, make sure they are Mylar (foil) balloons.  Before bringing a gift of food or drink to a patient, please ask the patient’s care provider if there are any dietary restrictions to follow.

Use of Restrooms

Public restrooms are located on each patient floor for your convenience.  Please do not use the patient’s restroom.

Tobacco-Free Environment

The use of tobacco and tobacco-like products is not allowed anywhere on South Shore Hospital properties, including buildings, grounds, parking lots/garages, or vehicles on hospital property.

Patient Conditions

We recommend that families designate one family member (spokesperson) to inquire about their loved one’s condition. Please ask the patient’s primary nurse when your family spokesperson should call for an updated condition.

Respect for All Patients

Please respect the privacy of other patients while visiting your family and friends.  We ask that visitors maintain a quiet environment and show consideration for all patients.  Visitors should leave the patient's room at a physician's or nurse's request.

Thank you for helping us assure that your loved ones and friends receive the best care possible in a restful and healing environment.

Answering Your Questions

If you have any questions about our open visiting policy, please speak with the patient’s primary nurse or Patient Relations at 781-624-8888.


South Shore MyChart Patient Portal

Introducing South Shore MyChart, the new and improved Patient Portal.

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