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Emergency Care

What to Expect During Your Visit

Our Emergency Center staff members are committed to providing prompt, courteous service and quality medical care. We understand that medical emergencies are never pleasant for patients and their families.  Please let us know at any time if you have questions while you are in our care.

What to expect

When you arrive at our Emergency Center you will be welcomed by our Triage Team Leader, who is an experienced emergency nurse.  Your care is based on your triage assessment, not on your time of arrival.

Triage

Triage is the clinical process of prioritizing and assessing the severity of your medical condition.  You will be directed to the appropriate treatment or testing area depending on your individual medical needs.  It is not unusual for testing to be initiated from triage.  You may be scheduled immediately for radiology or laboratory testing.

Registration

You will meet with a Patient Access Coordinator, who will generate your medical record for this visit.  If you have previously been a patient at South Shore Hospital, your past medical records will also be available for our team to review during this visit.  Please notify the Patient Access Coordinator if your medical condition or personal information has changed since your last visit.

Family members and visitors

We understand the importance of family and friends during an emergency.  Due to the nature of the emergency center environment, there are times when visitation is limited to maintain the privacy and confidentiality of all our patients.  We will do all that we can however, to create opportunities for your family to see you.

Your treatment

The Emergency Center is staffed by physicians and nurse practitioners.  Adults receive care in our Emergency Center based on their medical conditions.

Our Pediatric Emergency Service is staffed by pediatric emergency physicians who are affiliated with both South Shore Hospital and Boston Children's Hospital.  It is the only one of its kind in the region.

Pediatric patients are also seen by emergency physicians in our Emergency Center, depending on their medical conditions and time of day.

Your belongings

Once you are in a treatment area you may be asked to change and to place your clothing and personal items in a "belongings bag."  If you have valuables with you, please leave them with your family or friends.  You may also ask your nurse to have a hospital safety officer secure valuables for you.  South Shore Hospital is not responsible for patients' personal belongings.

To better serve you

Your opinions about our care are important to us.  Please speak with our Emergency Services Patient and Family Representatives at any time if there is something we can do to enhance your visit.

Patient Relations staff are also available to address your questions or concerns by calling (781) 624-8888.  If you receive a patient survey in the mail after your visit, please take a moment to complete and return it.

For your convenience

Public restrooms and telephones are located in the emergency center lobby.  Food and beverages are available in the dining room, which is open from 6:30 a.m. to 7 p.m.  Vending machines are also available.

Hospital admission or discharge

If you require admission to the hospital, you will be transferred to an inpatient care area.  If you are discharged, you will be provided with discharge instructions.  We encourage you to ask questions about your follow-up care.

Payment for your care

During your visit you will be asked to make a co-payment if your health insurance plan requires you to do so.  As a not-for-profit charitable organization, South Shore Hospital will provide you with emergency medical care regardless of your ability to pay.  Following your visit you will receive a number of invoices that may include charges from your emergency physician, the radiologist, and the laboratory.

Please contact Patient Accounts at (781) 624-8632 with any questions related to South Shore Hospital's bills.

    

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